Hire a customer service representative in Brazil. Shortlist in 2 to 3 weeks.
Customer service and call center agents for phone, email and chat, from one agent to a full team. KO Storage started with four. We recruit in Brazil, sign the contract through Deel and run payroll and HR for you.
- No placement fees
- Free replacement guarantee
- Month to month
- Payroll through Deel
Some of the companies we build teams for
Hiring Customer Service Representatives in Brazil With Adaptive Teams
Every customer service representative we place in Brazil goes through the same screening, Deel contract and support as any Adaptive Teams hire. You interview the shortlist and decide who joins.
Salary Asks for Customer service representatives in Brazil
From 60 salary answers in our TeamTailor applications. Gross monthly salary in US dollars, before the staffing fee.
- $997median ask
- $250lowest answer
- $3,500highest answer
What a Customer Service Representative in Brazil Costs
You agree the salary with your hire. On top comes our staffing fee, a percentage of that salary that goes down as the salary goes up. Type a salary to see the full monthly cost.
| Agreed monthly salary | Staffing fee |
|---|---|
| Up to $1,500 | 60% |
| $1,501 to $2,500 | 50% |
| $2,501 to $3,500 | 40% |
| $3,501 to $4,500 | 35% |
| Above $4,500 | 30% |
Volume discounts: 3% for 2 to 4 people, 6% for 5 to 9, 9% for 10 or more. Recruitment only is $4,000 flat per hire.
Total monthly cost
Recruitment, the Deel contract, payroll, HR, a performance manager and the 2-month replacement guarantee are included. Volume discounts from 2 people.
What Your Customer Service Representative Does
- Inbound and outbound calls
- Email and chat support
- Order, booking and billing questions
- Ticket handling in your help desk
- Weekend and holiday coverage
What We Test
- Spoken English and accent check
- Live role-play call
- Typing and written English test
- Recorded video interview
Why Hire in Brazil
- HoursSão Paulo runs on UTC-3, one to two hours ahead of US Eastern, so your hire overlaps the full US working day.
- EnglishPortuguese is the first language. We shortlist only candidates who pass our spoken and written English checks.
One Partner After the Hire
- Contracts and payroll through Deel, twice a month.
- A dedicated manager for check-ins and semiannual reviews.
- Free replacement in the first two months.
How Hiring Works
One flow from brief to payroll. You decide who joins; we carry the admin.
Tell us the role
Skills, hours and the salary band. We confirm the band before anyone is sourced.
We source and screen
Skills tests, English checks and a recorded video interview for every candidate.
You interview 3 to 5
You meet only screened people and make the final call.
Contract and payroll
We sign the contract through Deel and run payroll, HR and performance from day one.
How KO Storage Scaled from 4 to 70+ Remote Team Members
KO Storage manages 70+ self-storage locations across the US. They came to us needing call center help: four agents to start. Eighteen months later they have 70+ Adaptive Teams contractors across six departments.
- Call Center
- Revenue Management
- Accounting
- Asset Management
- Security
- IT Support
You found us high-level people. It’s been a fresh breath of air. We went from 4 to 70+ team members in 18 months.
Managers went from revolving-door chaos to actual strategic work.
Hiring Customer Service Representatives in Brazil: Questions
Not sure which model fits? Tell us the role and we map out salary, fee and timeline with you.
Book a Free ConsultationOr open the calendar and pick a time.
How much does it cost to hire a customer service representative in Brazil?
You pay the monthly salary you agree with your hire plus a staffing fee: 60% of the salary up to $1,500, 50% up to $2,500, 40% up to $3,500, 35% up to $4,500 and 30% above that. Use the calculator above to see the total.
How long does it take to hire a customer service representative?
Most roles are filled in 2 to 3 weeks. You first meet a shortlist of 3 to 5 screened candidates.
Do I need a company in Brazil?
No. Your hire is contracted and paid through Deel, which handles local compliance. You get one invoice from us.
What if the hire does not work out?
We replace them at no extra cost during the first two months.
Which hours will my customer service representative work?
São Paulo runs on UTC-3, one to two hours ahead of US Eastern, so your hire overlaps the full US working day.
Hire customer service representatives in other countries
Other roles in Brazil
Free Staffing Consultation
Tell us about your hiring needs. We show you exactly what a managed remote team looks like for your company, with real salary bands and a shortlist plan.
- Free replacement guarantee on all placements
- Roles filled in 2 to 3 weeks
- Month to month, no annual contracts
Step 1 of 4
What do you need help with?
Pick the closest fit.
Step 3 of 4
How many people do you need?
One more question so the right person picks this up.
Step 4 of 4
Last step: pick a time
Pick a slot for your free call. We have your details, so if nothing fits, we reply within 24 hours anyway.
Thanks, we got it.
We place people with the companies we work for. See every open role and apply there.
View open rolesPrefer to book directly? Open the calendar