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How KO Storage scaled from 4 to 70+ remote team members in 18 months.

Six departments. 70+ US self-storage locations. One staffing partner. Brittney Best, VP of Operations at KO Storage, tells the story with Emilia Vicini, our Head of Recruitment.

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Brittney Best, VP of Operations at KO Storage, in the case study filmHow KO Storage scaled from 4 to 70+YouTube · 11 min

The Scale-Up in Numbers

  • 17xteam growth
  • 6departments built
  • 18 moto full scale
  • 70+US locations staffed

The Challenge

KO Storage grew from a handful of locations to more than 70 across several states. Their internal teams could not keep up.

  • Physical Space Constraints

    No room to seat more call center agents locally. Growth outran the office.

  • Seasonal Staffing Gaps

    Weekends, holidays and late hours needed people that local hiring could not reliably supply.

  • Revolving-Door Turnover

    Constant recruiting and training drained management time and morale.

  • Expensive Local Hires

    Full-time US hires for support roles were expensive and hard to find.

The Solution

We started small: 4 managed call center agents in August 2024. As trust and processes grew, so did the team. Today KO Storage has 70+ Adaptive Teams contractors in six departments.

  • Call Center: inbound, outbound, customer service and sales.
  • Revenue Management: pricing and analytics.
  • Accounting: financial operations and reporting.
  • Asset Management: property and facility oversight.
  • Security: remote monitoring and coordination.
  • IT Support: infrastructure and helpdesk.

The Results

A 4-person call center test became a remote workforce that runs part of every department.

  • Operational Impact

    Leadership got out of daily firefighting. The remote team proved more self-sufficient than expected, and staffing is consistent across all 70+ locations.

  • Recruitment Quality

    Every hiring round got better through feedback. Clear expectations on schedules, pay, holidays and availability cut mismatches. Background checks proved their worth for security roles.

  • Career Growth and Retention

    Call center agents were promoted to district coordinator roles, and a security agent is on track to become security manager. People who see a path stay, and churn dropped well below local hiring.

  • Flexible Scaling

    Time zones solved weekend and holiday coverage. Seasonal peaks no longer need full-time hires, and new departments were added as trust grew.

You found us high-level people. It’s been a fresh breath of air. We went from 4 to 70+ team members in 18 months.

Brittney Best VP of Operations, KO Storage

Managers went from revolving-door chaos to actual strategic work.

Brittney Best VP of Operations, KO Storage
Scale Like KO Storage

What Made It Work

Five habits any company can copy when it builds a remote team.

  • Start Small, Prove the Model

    Four agents first. Once the results were clear, KO Storage scaled on real performance data, not guesses.

  • Transparent Communication

    Both sides agreed on schedules, pay and growth paths up front. No surprises meant fewer mismatches and faster ramp-up.

  • Iterative Quality Improvement

    KO Storage and our recruiters refined role requirements and screening together after each hire.

  • Full HR Lifecycle Management

    Recruitment, payroll through Deel, performance management and career development, so KO Storage could focus on its business.

  • Proactive Partnership

    Background checks, termination guidance and holiday planning happened without being asked.

The Adaptive Teams Guarantee

If a placement does not meet your expectations in the first two months, we find a replacement at no additional cost. No risk, no hassle, no surprises.

More Results from Real Companies

Hear directly from the businesses that trust Adaptive Teams to power their growth.

The only solution that we use now is Adaptive Teams. They made the process so seamless and quicker than I would have ever imagined.
Alexandria RoemerMoodPR
When I thought I found someone good, they didn’t turn out to be good at all. With Adaptive Teams they put together this incredible search.
Brendan WardCEO, Growtoro
They found rock stars who significantly boosted our ROI. It’s a no-brainer for anyone looking to hire effectively and affordably.
Tony BrinkFounder, Etta Vita
We needed to hire for a wide range of roles, from tech consultants to high-level accountants to marketers, and they delivered quickly and at a great cost.
Paola Alejandra RoccoProject Manager, Centurica

$0 upfront placement fees. Free replacement guarantee on every placement.

The Services Behind KO Storage’s Team

KO Storage uses the full staffing model: recruitment, HR, payroll and performance management in one monthly invoice per person.

RecruitmentEnd-to-end hiring: role scoping, sourcing, screening, interviews, offer management and Deel contract setup. Replacement guarantee included.Learn more HR OutsourcingOnboarding, offboarding, leave management, compliance, wellbeing check-ins and employee records. Your HR department, fully managed.Learn more Payroll ManagementPayroll through Deel twice a month, benefits, reimbursements and one clear invoice across borders. Salary adjustments pass through at cost.Learn more

Ready to Scale Like KO Storage?

Tell us the first roles you need. We send a staffing plan with real salary bands and a shortlist plan, and reply within 24 hours.

  • Free replacement guarantee on all placements
  • Roles filled in 2 to 3 weeks
  • Month to month, no annual contracts

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